Privacy Policy
Effective: 1 January 2026
Eucalyptus Dining (operated by Eucalyptus Hospitality Pty Ltd, ABN 47 382 910 562) is committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at eucalyptusdining.com, dine with us, or engage with our services.
Information We Collect
We collect personal information that you provide directly to us, including your name, email address, telephone number, postal address, and payment information when you make a reservation or membership application. We also collect information automatically when you use our website, including your IP address, browser type, pages visited, and time spent on our site through cookies and similar tracking technologies. For casino members and gaming guests, we may collect government-issued identification details, gaming history, and responsible gambling declarations as required by Queensland gaming regulations.
How We Use Your Information
We use your personal information to process reservations and membership applications, communicate with you regarding bookings and events, personalise your dining and gaming experience, comply with our legal obligations under Queensland gaming and liquor legislation, send marketing communications where you have provided consent, and improve our services and website. We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, always under strict confidentiality agreements.
GDPR Rights for European Residents
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access your personal data, the right to rectification of inaccurate data, the right to erasure ('right to be forgotten'), the right to restrict processing, the right to data portability, and the right to object to processing. To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to all verifiable requests within 30 days. For full information about our GDPR compliance, please also refer to our Legal Information page.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation data is typically retained for 7 years in accordance with Australian taxation law. Gaming records are retained as required by Queensland Office of Liquor and Gaming Regulation requirements. Marketing consent records are retained until withdrawal of consent plus 2 years. You may request deletion of your personal information at any time where it is not subject to a legal retention obligation.
Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic patterns, and deliver relevant content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy. You can control cookie settings through your browser at any time.
Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and payment processing is handled by PCI-DSS compliant processors. While we take all reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately. This Privacy Policy applies only to information collected by Eucalyptus Dining through our own website and direct interactions.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: Eucalyptus Hospitality Pty Ltd, 168 Grey St, South Brisbane QLD 4101, Australia. Email: [email protected]. We take all privacy concerns seriously and will respond within 10 business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.